Common FAQs – Mamaway Malaysia

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Common FAQs

About Promotion

Why can't I insert a code? 无法输入折扣码

Our store does not allow double promotion, it is either Bundle or Code. Meaning, if you have added a bundle into your cart, the code field at checkout page will automatically disappear. To ensure you can insert your code, make sure the products added are not bundles. 

妈妈喂只能让您选择一种折扣方式,如果您选了优惠组合就无法在结账页输入折扣码。欲使用折扣码时,请确认购物车内无优惠组合商品。

How do I redeem free gift/ item/ product? 领取赠品

Please add the free gift into your shopping cart before checking out, then you can enjoy the free gift. (Gift card will be sent to you through email.)

请将赠品于结账时一并放入购物车内,结账时我们将自动扣除赠品金额。如当月赠品为购物金,我们将直接寄送购物金至您的电子信箱。 

Any code for my first purchase?初次购物优惠

Yes. You may insert code: LOVEMAMAWAY for your first purchase to enjoy RM10 off. No deadline for using this code, meaning that you can use it anytime even your second purchase. Limited to one use per account.

我们提供第一次购买的贵宾一组折扣码,请于结账时输入LOVEMAMAWAY即可享有RM10折扣,每人仅供使用一次。本组折扣码并无使用期限,亦不限定于第一次购买时使用。

About Referral Program

When will I receive my referral program reward?好友推荐活动回馈

It takes 3 working days to verify after your friend completed his/hers purchase. Please notify our support team if you do not receive any email in more than 5 days. 

Step by step guide>> referral program

当您推荐好友,且好友成功购买后,请您静候三日。系统需要三个工作天的时间来确认并发放奖金回馈。如果在好友购买五日后您都没有收到任何邮件,请您和我们的客服团队联络。

About Product 

How can I do if I purchase the wrong size? 更换尺寸

Please make sure the product(s) & packaging are NEW (without washing + tag/ label attached as the original), then you can notify our support team to request exchange. Please take a look at our return procedure

Due to hygiene reasons, panties are not included for size exchange.

当您需要更换商品尺寸时,请确保商品并无下水过,且产品包装及标签皆无受损。因卫生问题内裤恕不提供换货。

 

About Delivery 

Can I amend my order after making payment?修改订单

No amendment or cancellation is allowed. If you would like to amend your shipping details, you may notify our support team via whatsapp (0109441128) or Instagram (@mamawaymy).

We will try our best to meet your request. However, if your order has been processed and parcel was handed to the courier company, we're unable to modify it.

妈妈喂并无提供修改或取消订单服务。如需更改寄送地址,请和我们的客服团队联络。


Whatsapp - 0109441128 
Instagram - @mamawaymy 

若您的包裹已安排寄送,我们将无法修改地址。

 

How to check where my order is? 确认订单配送

You may track your order here

Tracking number will be updated once shipment is arranged.

按此确认订单。当包裹已被安排寄送时,追踪代码将自动更新。 

 

About Payment

What kind of payment method do you provide? 付款方式

We provide credit card and online banking payment for Malaysian customers. Credit card is only allowed for Singapore and Brunei customers. Currently we don't provide Cash on Delivery (COD). We are sorry for the inconvenience caused.

马来西亚会员:信用卡及网络银行转账。
新加坡及文莱会员:信用卡。

PS: 恕不提供货到付款服务。

 

About Refund & Exchange

Refund Policy 退款条款

Mamaway Malaysia does not provide any cash refund. Please contact our support team for credit refund for specific case. After we verify your case, we will provide credit refund directly to your member account. 

妈妈喂不提供现金退款服务。个别案件请联络我们的客服团队,我们将协助您退购物金至您的妈妈喂账户中供下次购物时使用。

Exchange Policy 换货条款

Mamaway Malaysia provides free size exchange, see this page for further details. 

更多有关换货条款,请点选此页